We guarantee every payment sent to us directly. This is backed by a payment record, receipt, and a letter of guarantee from management. If a sales agreement isn't concluded, the full deposit will be refunded.

Payment confirmation time depends on the method used. Bank transfers usually take 2-3 business days.

1. Request a quote. 2. Receive our price quote. 3. Accept the quote and terms, then send a purchase order (PO). 4. We send a contract/Proforma Invoice and payment instructions. 5. Make the payment. 6. We confirm the payment and issue a receipt. 7. Packing begins. 8. Goods are inspected and shipped. 9. Receive shipping documents. 10. Receive goods and confirm receipt.

Placing a large order can earn you discounts and bonuses. Our sales team will let you know if you qualify.

We offer a 100% refundable insurance policy. If the goods don't meet your standards or we fail to deliver as per the order due to disputes or conflicts, we'll refund your payment or supply new quality products. The seller (NATURA ARCHIPIELAGO SL) covers the transaction charges for the refund. If there are changes in your account, notify us 2 days in advance. This policy builds trust, allowing you to reclaim funds or request a new order equivalent to the payment made.