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PAYMENT TERMS
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How is my payment guaranteed?We guarantee every payment sent to us directly. This guarantee is backed by a payment record and receipt, along with a letter of guarantee from management. If a sales agreement is not concluded, the full deposit will be refunded.
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How long does it take to confirm a payment?The time it takes to confirm a payment depends on the payment method used. Bank transfers typically take 2-3 business days.
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What is the ordering procedure?1. Request a quote from us. 2. Receive an official price quote. 3. Accept the quote and trade terms, then send a purchase order (PO). 4. We will send a contract/Proforma Invoice and payment instructions. 5. Make the payment as instructed. 6. We confirm the payment and issue a receipt. 7. Packing begins. 8. Goods are inspected and shipped. 9. Receive shipping documents. 10. Receive goods and confirm receipt.
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What are the benefits of placing a large order?We offer discounts and bonuses to customers who place large orders. Our sales team will inform you if you qualify for these benefits.
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What is your refund policy?We have a 100% refundable insurance policy. If the supplied goods do not meet your standards or if we fail to deliver as per the order due to disputes or conflicts, we will refund your payment or supply new quality products. The seller (MEDWAY CONSULTING AND EQUIPMENT SL) will cover the transaction charges for the refund. If there are changes in the buyer's account, the buyer must notify the seller 2 days in advance. This policy has built trust with our clients, allowing them to reclaim funds or request a new order equivalent to the payment made.
All payments must be paid following instructions on the Payment Instructions.
We do accept T/T (Telegraphic Bank Transfers), Cash.
Payment Policy Update: As of 1st January 2021, we no longer accept L/C payments for new orders. Existing contracts having L/C (Letter of Credit) as payment method, shall be honored till expiration with no renewal clause.
NATURA ARCHIPIELAGO SL
C. Jesús Hernández Guzmán, 22, 38110 Santa Cruz de Tenerife, Spain
Tel: +34-96-116-7321
Opening Hours:
Mon - Fri: 8am - 5pm
Saturday: 9am - 2pm
Sunday: Close
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